Vacating – Bond Refund Process

At the end of your tenancy, your bond will be refunded once all obligations have been met and the property is returned in satisfactory condition.

Our goal is to help you receive a full refund without delay. Here’s how the process works and what you can expect.

1. Final Inspection

Once you vacate the property and return all keys and remotes, your property manager will complete a final inspection.

This inspection compares the property’s current condition against your original ingoing condition report.

If any issues are identified (such as cleaning or damage), we’ll provide a written list outlining what needs to be addressed. You’ll have the opportunity to resolve these before the bond refund process begins.

Please note:

• Rent will continue to be charged until any outstanding work is completed
• Timely resolution of issues helps avoid delays and extra charges

2. Bond Refund Form

After a successful final inspection, a bond refund form will be prepared.

All tenants listed on the bond must sign this form using the same signature as the original bond lodgement.

Once completed, the form is submitted to Tenancy Services for processing.

To avoid delays:

• Ensure all tenant details are accurate and match the original documentation
• Provide a valid New Zealand bank account for the refund

3. Processing Timelines

Tenancy Services will typically:

• Acknowledge receipt of the bond form within five working days
• Complete the refund within another five working days

Note: Additional time may be required if quotes or invoices are pending.

Important Information

• Your bond cannot be transferred to a new tenancy. It is tied to your current property and must be fully processed before starting a new lease.
• You are not required to attend the final inspection, though you’re welcome to.
• All keys, remotes, and access cards must be returned before the refund can be issued.
• Signatures must match those recorded on the original bond form to avoid delays.

What We Need from You

To prepare your bond refund form, we will request the following details:

• Your new postal address
• A valid email address
• A contact phone number
• A New Zealand bank account number for refund

You’ll receive your bond form once this information is provided.

If you have questions or need assistance, our team is happy to guide you through the process.

Frequently Asked Questions – Bond Refunds

What if I disagree with a deduction from my bond?

If you disagree with any proposed deductions, please let us know as soon as possible. We’ll do our best to resolve the issue directly. If an agreement can’t be reached, you can request that the matter be reviewed through Tenancy Services mediation or the Tenancy Tribunal.

Can the bond be used to cover my final rent?

No. Your bond is held separately by Tenancy Services and cannot be used to pay rent. Final rent must be paid in full before your tenancy ends.

Can I transfer my bond to a new property?

No. The bond is tied to your current tenancy and cannot be transferred to a new address or agreement. It must be fully processed and closed before starting another tenancy.

How long does the bond refund take?

Once the bond refund form is signed and submitted:

• Tenancy Services usually acknowledges it within 5 working days
• The refund is generally processed within a further 5 working days

Delays can occur if there are disputes, missing details, or pending invoices.

Do I need to attend the final inspection?

No, attendance is not required, but we encourage you to be present if possible. It can be helpful for discussing any concerns in person and understanding what’s expected.