For our tenants’ convenience, we are using a Maintenance Reporting program called TAPI whereby all maintenance requests can be made quickly and easily. The progress of any maintenance reported and any correspondence between our Property Managers or Tradespeople can be monitored and tracked for more efficient communication.
For those who do not have smartphones to use the app, they can send us an email or phone call to report any maintenance issues, and we will manually lodge it on their behalf. We also keep our landlords in the loop before deciding on how to act on the maintenance request. The maintenance process is seamless and the issues raised are acted upon within 24 hours.
Once we are aware of a maintenance issue/s, we request approval from you to quote, complete, or close the job request. Once you approve a job request, the progress and updates can also be tracked using TAPI.
With combined efforts from our experienced property management team, Ray White is able to maintain friendly and professional relationships with our local tradespeople who are all qualified to complete the maintenance job. Once the job is completed, we provide photos (where possible) and pay the invoice on our Landlord’s behalf using the weekly rent. Alternatively, you can opt to pay it directly.