Repairs and Maintenance

Emergency Repairs

When general repairs are required at your property, you contact your Property Manager in writing to notify them or use the above maintenance portal. However, in cases where these repairs, or lack of repair, could cause injury to the tenant or damage to the property, then they could be classed as ‘emergency repairs’. If such situations arise, you need to notify your property manager or the property management office where they work immediately (even if this is after hours or on a weekend/public holiday). 

Emergency repair examples may include (but are not limited to):

• Water pipes have broken or burst
• Blocked or broken toilet (if a second toilet is not available)
• Serious roof leak
• Gas leak
• Dangerous electrical fault (e.g.loose power point or live wire)
• Flooding/rainwater inundation
• Severe storm or impact damage (e.g. car impact into the garage)
• Failure or breakdown of the gas, electricity or water supply to the premises
• Failure or breakdown of an essential service or appliance required for water or cooking
•  Hot water service failure

If this is the case and you are unable to contact your property manager, please call Hamish Harrison at+64 22 322 8932.